Shipping: All US shipping is 100% free, all the time! We always provide tracking information. Estimated shipping times: 3-5 business days via USPS.
Processing Time: Since our items are made to order, they typically processed and created with in 5-7 business days of ordering. Processing includes creating, checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
Delays: In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Separate shipments: We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. In this case, you will be provided with two or more tracking numbers.
Track your order: Once your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
Returns: We gladly accept returns! Please contact us within 14 days of delivery at firstname.lastname@example.org. We will provide a free shipping label to have items shipped back via USPS in their original packaging (they can go out with your regular mail!) within 30 days of delivery. Items must be in new and unused condition to be eligible for return.
Cancellations: If you need to cancel your order, please request with in 1 hour of purchasing, otherwise your order may go into production and cannot be cancelled at that time.
We want everyone to be happy! Please don't hesitate to contact us with any questions, issues or good experiences!